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F&Qs

Check below for out most frequent questions
GENERAL

Where are you based?

Hampshire {PO8/PO9}

Are you fully insured and a registered caterer?

Yes, we are fully insured. We also have current food hygiene and health & safety training requirements. We pride ourselves on having the best standards, ensuring the best produce and food handling. Due to the current climate and going forward we will always be wearing appropriate PPE.

What's your food hygiene rating?

5 Stars.

Will you use images from our event on the Fig & Lemon social media?

Yes, unless our clients/customers explicitly ask us not to use images taken at their event we will use them across our platforms.

Do you charge VAT?

We are not VAT registered at present.

FOOD/PRODUCTS

Do you cater for cater for vegetarians, vegans, halal and others?

We try to cater for as many dietary requirements as possible. Just let us know your requirements at checkout.

Can I put my product in the fridge?

Yes products can be refrigerated, we recommend removing from the fridge an hour prior to serving.

How do you deal with dietary requirements or allergies?

Please let us know in the form at checkout.

How ling will my product last?

This information is included on each product page, at check out and included in your box upon delivery.

DELIVERY

What are delivery times?

All deliveries will be on your chosen delivery date between the hours of 8-1pm unless agreed otherwise.

What if there is no one to accept my delivery?

The delivery driver will attempt to deliver to a neighbour, if no contact is made or delivery is not accepted the driver will leave the order in a safe location. Fig & Lemon are not responsible once the order has been left with a neighbour or left at a safe location. Photo evidence will be supplied to the customer if left elsewhere.

Do I need to be in to accept delivery?

Yes, ideally the end customer needs to be in to accept the delivery to ensure correct storage is made of the products.

What if my order is a gift?

All delivery information stated in the answer to 'Do I need to be in to accept delivery' applies.

EVENTS & CORPORATE

Yes of course! See more on this here.

Can you create bespoke grazing for Corporate and commercial events?

Yes of course! See more on this here.