PLEASE READ ALL TERMS AND CONDITIONS BEFORE BOOKING -BY PURCHASING FROM FIG & LEMON YOU THEREBY AGREE TO OUR POLICIES BELOW.
ORDERS
Unavailable Delivery Dates
If your required delivery date is showing as unavailable, please get in contact as we may be able to accommodate your order.
Returns
Due to the fresh and perishable nature of our produce, returns of goods cannot be accepted. Should there be an incorrect or faulty item in your delivery we must be informed within 12 hrs of the product being received in order to offer replacements or refunds.
Images of defective or incorrect items will be required.
Cancellations
Customers can cancel orders within a 12 hour ‘grace period’ after booking, as long as booking date is longer than 48hrs in advance. Beyond this, we are unable to process cancellations.
For larger bespoke orders, if your order is cancelled three months (or more) before the date booked, we will issue a 50% refund. Unfortunately we do not offer any refunds for cancellations within three months of the event, only date changes if we are told well in advance and have the availability.
Order Changes
Customers can amend orders within a 12 hour ‘grace period’ after booking. Beyond this, we are unable to process any order changes.
FOOD/PRODUCTS
Seasonal Produce & Supplier Availability
As our produce is sourced weekly and ingredients can be seasonal they are subject to availability and substitutions. Although the majority of our menus are fixed, there may be slight changes season to season. And we cannot guarantee that orders and images will be like for like. We may also face supplier issues at times, and so cannot guarantee each and every product. We will always use an alternative or use more of another product to compensate. Please refer to our menus on the website as a guide as to what you can expect within your order.
Food Handling
When your order has been received, please keep chilled unless advised otherwise and consume within 1-2 days. It is the responsibility of the customer to dispose of the food if kept – unrefrigerated beyond 4 hours, to comply with UK food standards. By agreeing to our terms and conditions, the client is agreeing to dispose of any food after this set time. Fig & Lemon will not be held responsible for any reactions to our food consumed after this time.
Dietary Requirements & Allergies
Please notify us of any allergy and dietary requests at checkout, however we cannot accommodate special allergy requests due to high risk of contamination. Due to all foods being made in the same premises. If you or your guests/clients have a severe allergy please beware that we cannot guarantee if a product is completely free of traces of the main 16 allergens listed below:
Celery
Cereals containing gluten (including
Wheat, rye, barley and oats)
Crustaceans
Eggs
Fish
Lupin
Milk
Molluscs
Mustard
Tree nuts (including almonds,
Hazelnuts, walnuts, brazil nuts,Cashews,
Pecans, pistachios and macadamia nuts)
Peanuts
Sesame seeds
Soybeans
Sulphur dioxide and sulphites
Fig & Lemon are not responsible for any adverse reactions to our food if we have not been forewarned of any allergies or dietary requirements in the booking process.
DELIVERY
Fig & Lemon, unless otherwise arranged offer a delivery service where your order will be delivered between 8am-1pm.
SOCIAL MEDIA
Unless our clients/customers explicitly ask us not to use images taken at their event, we reserve the right to use them on our social media platforms.